We’ve compiled answers to the most common questions to help you get the most out of our platform. If you need further assistance, our support team is always ready to help.
General Questions
CCENTA is a B2B marketplace platform that connects suppliers and business customers, enabling efficient, repeatable ordering through customisable shopfronts.
Any registered business can join CCENTA as either a supplier or customer. All vendors are vetted before approval.
There are no upfront fees to join as a customer. Suppliers may be subject to subscription plans or commission fees based on their usage.
Account & Registration
Simply click on "Register" on the homepage and follow the prompts. You’ll be asked to provide business details, including ABN/ACN, contact details, and your role.
Most applications are reviewed within 1–2 business days. We’ll notify you once your account is approved.
Orders & Shopfronts
After logging in, browse your selected shopfront, choose your products, and proceed to checkout. Regular customers can save favourite order lists for quick reordering.
Yes. Suppliers can customise their shopfront with logos, colours, product categories, and more.
Order tracking is available in your account dashboard. You'll receive updates at every stage of fulfilment.
Payments & Billing
CCENTA supports major credit cards, direct debit, and bank transfers. Some suppliers may restrict payment types.
Yes, a tax invoice is generated automatically for every completed order and can be downloaded from your account.
Need More Help?
If your question isn’t listed above, please get in touch with our support team via email or the in-app help section. We’re here to assist you every step of the way.